Both KnowledgeBase and AssessBase, along with the new 2020 Model, were centre stage at the global EFQM Forum held in Helsinki, Finland in October 2019.
KnowledgeBase enables the EFQM community to collaborate, submit and access content. The Digital Services Platform uses the latest technology (Gatsby, GraphQL, React and Hasura) to provide a responsive, permissions role-based solution with a configurable workflow engine.
The cost-effective hosted solution lets community members submit content. The EFQM team reviews, approves and publishes the content with visible status updates at each stage. It promotes all new publications on the Knowledge Base homepage. The solution eliminated traditional technology problems associated with managing content, such as poor performance, limited functionality, weak security and limited search.
AssessBase is the digital backbone of the new 2020 Model. It meets the needs of two different users: members and EFQM Assessors. Members use one of the three Assessment Tools:
- Business Matrix
- Business Matrix Advanced.
EFQM Assessors perform external assessments as part of the Business Matrix Advanced process.
AssessBase streamlines and digitises the previous paper-driven process. This includes translating the Model’s questions into various languages, which is essential as the Model is used globally.
An organisation’s assigned System Administrator authorises team members to populate the forms using the platform’s permissions-based functionality. AssessBase supports multiple simultaneous users and auto-save ensures all the information is saved. The AssessBase intuitive workflow guides the user through each step of the Model. There is an interactive dashboard which contains an overview of the company’s activity. It enables the organisation to review the assessment progress and access the related reports. When an organisation requests an external assessment, the Foundation’s Administrator uses AssessBase to assign one of its certified Assessors. As the single point of truth, AssessBase ensures that the Assessor has access to the latest organisational input.